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New Look & New Location: North Pointe Shopping Centre - 18745 North Pointe Drive, Hagerstown, MD
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(301) 745-6490DirectionsBook Online

Company Info & Policy

Our Hours

Appointments are scheduled within the following hours:

  • Monday-Friday:  8:00 am – 7:00 pm
  • Saturday:  8:00 am – 4:00 pm
  • Sundays & Holidays:  CLOSED

Cancellation Policy

We require 24-HOURS NOTICE to cancel or reschedule an appointment. Failure to honor this policy may result in a LATE CANCELLATION FEE of 50% of the value of your service. Neglecting to CALL US (you may leave a message in our voice mail if it’s after hours) to cancel an appointment will result in a NO SHOW FEE of 100% of the value of your service. Exceptions are made for situations beyond your control including emergencies and inclement weather.

Early Arrival

If this is your first visit (or if it’s been a while since your last visit), please arrive 15 minutes early to complete your health history paperwork. The exception would be if your appointment is at 8:00 AM, then you would wait until 8:00 when we officially open the office. You can Download our Massage Intake Form and complete it ahead of time if you’re unable to arrive early. We may also ask that you to update this information if it’s been a while since you were here — or if there are changes to your health history or contact information.

Late Arrival

We understand that delays may occur that are beyond your control, but please call and let us know as quickly as possible. We may not be able to extend your service time if it impacts the therapist’s schedule. Depending on the circumstances, you may be charged for the full service.

Payment Options

Credit card deposits are required for all appointments. We accept VISA, Master Card, and Discover.  There is a $10 minimum purchase for credit cards.

Tips & Reviews

Tips are always appreciated but never required. If you would like to add a tip, please let us know before you check out so we can add it to your order before we run your credit card. The best tip is for you to tell your family and friends about us — and for you to schedule appointments on a regular basis! If you have concerns about the service you received please let us know ASAP so that we have the opportunity to make it right. If you are pleased with your service please write an online review on Google, Facebook or Yelp.

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