Company Info & Policy
Booking Options
Our online booking links will connect you to a mobile friendly version of our booking system. A 50% deposit is required for all appointments scheduled online using VISA, MasterCard, or Discover. Only the desktop version will allow you to use a Gift Certificate as the deposit. To use the desktop version to book an appointment, click here. Or, you can call our office to book an appointment or get more information about our services. Group Appointments and Couples Massages can not be booked online, please call to schedule.
Gift Certificates
Purchased Gift Certificates are active for five (5) years after date of issue. Only “active” gift certificates with a bar code can be used to purchase retail – in addition to massage, spa, and facial services.
Community Donation Certificates expire six (6) months from date of issue, have no cash value for retail or tips, and can only be used for the service indicated on the certificate. Donation Certificate must be presented at check out – we can not replace missing Donation Certificates.
Expired Gift Certificates will no longer be accepted for payment.
Payment Options
A credit card is required to hold all appointments. Appointments scheduled online require a 50% deposit. We accept VISA, Master Card, and Discover. There is a $10 minimum purchase for credit cards.
Insurance Coverage
Please let us know before you book if you have a medical referral so we can schedule you with a Licensed Massage Therapist (LMT). We do not bill any insurance but we can provide a receipt with treatment codes, upon request. If you have a health plan with a Health Savings Account (HSA) or Flexible Spending Account (FSA), you may want to look into whether you can use it to pay for your service.
Cancellation Policy
We require 24-HOURS NOTICE to cancel or reschedule an appointment. Failure to honor this policy may result in a LATE CANCELLATION FEE of 50% of the value of your service. Neglecting to call us (or leave a message in our voice mail) to cancel an appointment will result in a NO SHOW FEE of 100% of the value of your service. Exceptions are made for illness, emergencies and inclement weather.
Illness Prevention
We know how disappointing it is to find out your appointment needs to be moved or canceled due to illness. The last thing we want to do is spread our germs to you, and we certainly don’t want you to spread your germs to us. So we always understand if you need to cancel due to illness — and thank you for understanding when we need to do the same.
Early Arrival
If this is your first visit (or if it’s been a while since your last visit), please arrive 15 minutes early to complete your intake form. We will also ask that you to update this information if it’s been a while since you were here — or if there are changes to your health history or contact information. You can download your Massage or Facial Intake Form from our web site and bring it with your to your appointment to save time. The exception would be if your appointment is at 8:00 AM, then you would wait until 8:00 when we officially open our office.
Late Arrival
We understand that delays may occur that are beyond your control, but please call and let us know as quickly as possible. We may not be able to extend your service time if it impacts the therapist’s schedule. Depending on the circumstances, you may be charged for the full service.
Zero Tolerance Policy
We have zero tolerance for inappropriate behavior of clients or guests. This includes sexually or racially inappropriate comments, questions, or actions. Full payment will be required and we will ask you to leave our premises. Local law enforcement will be notified if necessary.
Wait List
If you can’t find the appointment you’re looking for, we invite you to be added to our Wait List. There may be a specific day or time, or maybe your favorite therapist or esthetician is not available. We will call you if the time opens up. You are under no obligation to take the appointment if it doesn’t work for you. There may be more than one person on the list for that time, so we will start by calling the one that’s been waiting longest. If we don’t reach you directly, we will attempt to reach the next person. Whoever answers or calls us back first gets the appointment.
Tips
Tips are always appreciated but never required. If you would like to add a tip on your credit card, please let us know before you check out so we can add it to your order. There is a $10 minimum purchase for credit cards. The best tip is for you to tell your family and friends about us — and for you to schedule appointments on a regular basis.
Reviews
If you have concerns about the service you received please let us know ASAP so that we have the opportunity to make it right. Please take a minute to leave a review on our web site. Your experience is important to us and your input helps us improve. If you are pleased with your service we invite you to also write a review on Google, Facebook or Yelp.
