Company Info & Policy
FACE MASKS are required for EVERYONE, regardless of vaccination status. We continue to follow the guidance provided by the CDC, the Maryland Department of Health, and our own industry. Thank you for your continued compliance with these requirements.
DID YOU get a COVID or other vaccine? If so, thank you! However, you must wait at least 48 hrs. (2 days) before getting a massage or facial. Please contact us ASAP if you need to reschedule for this reason.
INTAKE FORMS – If this is your first time working with us or if it has been a while and you need to update your contact information and / or medical considerations, please download and complete our Intake Form to bring with you. We have two Intake Forms that you may need to download, one for MASSAGE and one for FACIALS. If you are unable to complete your form ahead of time, please arrive 15 min. early to complete it here so that your scheduled treatment can start on time.
PAYMENT – We require a credit card on file (VISA, MasterCard, Discover) to schedule an appointment for contact-less checkout. We will email your receipt for contact-less payment. Please confirm your payment information upon arrival. BMC Gift Certificates may also be used.
ARRIVAL CHECK-IN VIA TEXT – Please reply to our automated text which you will receive 15 minutes before your scheduled appointment time or call (301-745-6490) from our parking lot when you arrive for your appointment. This will allow us to control the number of people in our lobby for social distancing requirements. We will let you know when your service provider is ready to welcome you. NOTE: If you get our voice mail when you call to check in, hang up and call again until your call is answered. Do not leave a message.
SCREENING – Before your scheduled service, you will be asked a few COVID-19 related questions. Please, cancel or reschedule your appointment if you have an elevated temp or any other flu-like symptoms. As always, our late cancel fee will be waived if you must cancel your appointment due to inclement weather OR because you are not feeling well or if you have been exposed to COVID. You must let us know as soon as possible.
PHYSICAL DISTANCING – Please continue to maintain physical distancing between individuals – to the extent possible during your treatment. Our front office has been rearranged and our lounge area is no longer available. Please let us know before your appointment if you will arrive with a caregiver to assist you before or after your treatment.
HAND WASHING – We encourage our employees and customers to frequently use hand sanitizer and to wash their hands. You can wash your hands with soap and water upon arrival and upon entering the treatment room. (All of our treatment rooms have sinks.)
BOOKING OPTIONS
Our online booking links will connect you to a mobile friendly version of our booking system. A 50% deposit is required for all appointments scheduled online using VISA, MasterCard, or Discover. Only the desktop version will allow you to use a Gift Certificate as the deposit. To use the desktop version to book an appointment, click here.
You can also call our office to book an appointment or get more information about our services. There is a $10 minimum purchase for credit cards. We are encouraging contact-less payment and will email your payment receipt. You must call us (301-745-6490) to book group or couples massage appointments.
GIFT CERTIFICATES
Gift Certificates are non-refundable and are active for five (5) years after date of issue. However, if you call before the expiration date and we can’t get you in, we will make an exception if you book that day (for a future date). Only active gift certificates with a bar code can be used to purchase retail.
INSURANCE COVERAGE
Please let us know before you book if you have a medical referral so we can schedule you with a Licensed Massage Therapist (LMT). We do not bill any insurance but we can provide a receipt upon request. If you have a health plan with a Health Savings Account (HSA) or Flexible Spending Account (FSA), you may want to look into whether you can use it to pay for your service.
CANCELLATION POLICY
If you do not feel well or if you have been exposed to someone with suspected COVID or other contagious illness, please cancel or reschedule your appointment. As always, there is never a cancellation fee to cancel due to inclement weather or illness.
Otherwise, we require 24-HOURS NOTICE to cancel or reschedule an appointment. Failure to honor this policy may result in a LATE CANCELLATION FEE of 50% of the value of your service. Neglecting to call us (or leave a message in our voice mail) to cancel an appointment will result in a NO SHOW FEE of 100% of the value of your service.
ILLNESS PREVENTION
We know how disappointing it is to find out your appointment needs to be rescheduled or canceled due to illness. The last thing we want to do is spread our germs to you, and we certainly don’t want you to spread your germs to us. We always understand if you need to cancel due to illness — and thank you for understanding when we need to do the same.
EARLY ARRIVAL
If this is your first visit (or if it’s been a while since your last visit), please download and complete your intake form prior to arrival and bring it with you. You can download your MASSAGE INTAKE or FACIAL INTAKE form and bring it with your to your appointment.
LATE ARRIVAL
We understand that delays may occur that are beyond your control, but please call and let us know as quickly as possible. We may not be able to extend your service time if it impacts the therapist’s schedule. Depending on the circumstances, you may be charged for the full service.
ZERO TOLERANCE POLICY
We have zero tolerance for inappropriate behavior of clients or guests. This includes but is not limited to rude or hostile behavior to staff or other guests, as well as sexual, racial, or politically inappropriate comments, questions, or actions. Full payment will be required, and we will ask you to leave our premises. Local law enforcement will be notified if necessary.
WAITLIST
If you can’t find the appointment you’re looking for, we invite you to be added to our Wait List. There may be a specific day or time, or maybe your favorite practitioner is not available. We will call you if the time opens. You are under no obligation to take the appointment if it doesn’t work for you. There may be more than one person on the list for that time, so we will start by calling the one that’s been waiting longest. If we don’t reach you directly, we will attempt to reach the next person. Whoever answers or calls back first gets the appointment.
TIPS
Tips are always appreciated but never required. If you would like to add a tip on your credit card, please let us know before you check out so we can add it to your order. There is a $10 minimum purchase for credit cards. The best tip is for you to tell your family and friends about us — and for you to schedule appointments on a regular basis.
REVIEWS
If you have concerns about the service you received please let us know ASAP so that we have the opportunity to make it right. Please take a minute to leave a review on our web site. Your experience is important to us and your input helps us improve. If you are pleased with your service we invite you to also write a review on Google, Facebook or Yelp.
QUESTIONS OR CONCERNS? Contact us at support@BodyworksMassageCenter.com or call 301-745-6490
