Appointments are scheduled within the following hours:
We require 24-HOURS NOTICE to cancel or reschedule an appointment. Failure to honor this policy may result in a LATE CANCELLATION FEE of 50% of the value of your service. Neglecting to CALL US (you may leave a message in our voice mail if it’s after hours) to cancel an appointment will result in a NO SHOW FEE of 100% of the value of your service. Exceptions are made for situations beyond your control including emergencies and inclement weather.
If this is your first visit (or if it’s been a while since your last visit), please arrive 15 minutes early to complete your health history paperwork. The exception would be if your appointment is at 8:00 AM, then you would wait until 8:00 when we officially open the office. You can Download our Massage Intake Form and complete it ahead of time if you’re unable to arrive early. We may also ask that you to update this information if it’s been a while since you were here — or if there are changes to your health history or contact information.
We understand that delays may occur that are beyond your control, but please call and let us know as quickly as possible. We may not be able to extend your service time if it impacts the therapist’s schedule. Depending on the circumstances, you may be charged for the full service.
Credit card deposits are required for all appointments. We accept VISA, Master Card, and Discover. There is a $10 minimum purchase for credit cards.
Tips are always appreciated but never required. If you would like to add a tip, please let us know before you check out so we can add it to your order before we run your credit card. The best tip is for you to tell your family and friends about us — and for you to schedule appointments on a regular basis! If you have concerns about the service you received please let us know ASAP so that we have the opportunity to make it right. If you are pleased with your service please write an online review on Google, Facebook or Yelp.
I had the most fabulous magical experience today with Jeff! He is very kind..a good listener to my needs! I will never go to another place! Office staff very welcoming and friendly!Tammy Needy
The atmosphere just whispers ahhh, as you walk through the door. I’ve visited many times whether for a massage or to shop and I get the same phenomenal service every time.Dawn Stein
The staff is very friendly, helpful and welcoming! Atmosphere is relaxing! Therapists are wonderful, professional and knowledgeable! I would highly recommend you visit!!!Michaela Waugh
Though I have not been to this location, Jan (a male) and one of the owners gives the best massages in Hagerstown. I love going here but no longer live close enough to frequent often. I highly recommend Jan and look forward to visiting the new location.C G Parker
Beyond amazing experience everytime I come in for a spa treatment. Ed is beyond amazing, highly recommend his services, especially the deep tissue massage. If your looking to have an hour of relaxation and no kids, this is the place to be. Don’t forget to check out their gift shop when you leave.Sari Kress