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New Look & New Location: North Pointe Shopping Centre - 18745 North Pointe Drive, Hagerstown, MD
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(301) 745-6490DirectionsBook Online

Company Info & Policy

Payment Options

A credit card is required to hold all appointments. Appointments scheduled online require a 50% deposit. We accept VISA, Master Card, and Discover.  There is a $10 minimum purchase for credit cards.

Cancellation Policy

We require 24-HOURS NOTICE to cancel or reschedule an appointment. Failure to honor this policy may result in a LATE CANCELLATION FEE of 50% of the value of your service. Neglecting to call us (or leave a message in our voice mail) to cancel an appointment will result in a NO SHOW FEE of 100% of the value of your service. Exceptions are made for emergencies and inclement weather.

Wait List

If you can’t find the appointment you’re looking for, we invite you to be added to our Wait List. There may be a specific day or time, or maybe your favorite therapist or esthetician is not available. We will call you if the time opens up. You are under no obligation to take the appointment if it doesn’t work for you. There may be more than one person on the list for that time, so we will start by calling the one that’s been waiting longest. If we don’t reach you directly, we will attempt to reach the next person. Whoever answers or calls us back first gets the appointment.

Early Arrival

If this is your first visit (or if it’s been a while since your last visit), please arrive 15 minutes early to complete your intake form. We will also ask that you to update this information if it’s been a while since you were here — or if there are changes to your health history or contact information. You can download your Massage or Facial Intake Form from our web site and bring it with your to your appointment to save time. The exception would be if your appointment is at 8:00 AM, then you would wait until 8:00 when we officially open the office.

Late Arrival

We understand that delays may occur that are beyond your control, but please call and let us know as quickly as possible. We may not be able to extend your service time if it impacts the therapist’s schedule. Depending on the circumstances, you may be charged for the full service.

Insurance Coverage

Please let us know before you book if you have a medical referral so we can schedule you with a Licensed Massage Therapist (LMT). We do not bill any insurance but we can provide a receipt with treatment codes, upon request. If you have a health plan with a Flexible Spending Account (FSA), you may want to look into whether you can use it to pay for your service.

Zero Tolerance Policy

We have zero tolerance for inappropriate behavior of clients or guests. This includes sexually or racially inappropriate comments, questions, or actions. Full payment will be required and we will ask you to leave our premises. Local law enforcement will be notified if necessary.

Tips & Reviews

Tips are always appreciated but never required. If you would like to add a tip on your credit card, please let us know before you check out so we can add it to your order. The best tip is for you to tell your family and friends about us — and for you to schedule appointments on a regular basis.

If you have concerns about the service you received please let us know ASAP so that we have the opportunity to make it right. Please take a minute to leave a review on our web site. Your experience is important to us and your input helps us improve. If you are pleased with your service we invite you to also write a review on Google, Facebook or Yelp.

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Not ready to book? Still have questions? Leave us a message and we will get back to you as soon as possible.

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