Company Info & Policy

CANCELLATION / RESCHEDULING: Please provide at least 48 hours’ notice – any cancelled or rescheduled appointments made with less than 24 hours’ notice may be subject to a 50% late cancellation fee.

REPEATED CANCELLATIONS: Please schedule only appointments you intend to keep. Last-minute cancellations often leave appointment times that cannot be refilled, resulting in lost income for your therapist and missed opportunities for other clients. Repeated last-minute cancellations may result in limited options for scheduling future services.

NO-SHOW: Missed appointments without notice will be charged 100% of the scheduled service fee.

OUTSTANDING BALANCE: All outstanding fees must be paid before future appointments can be scheduled.

APPOINTMENT DEPOSIT: A 50% deposit is required for all appointments, which may be booked online or by phone. A BMC Gift Certificate or valid Visa, MasterCard, or Discover is required to reserve your appointment. Card information is securely encrypted by our payment processor; we can view only the last four digits and expiration date.

ON-TIME ARRIVAL: Please arrive at least 15 minutes before your appointment. If you’re running late, call us as soon as possible. Your session may be shortened to avoid delaying other clients, but the full treatment fee will still apply.

-Updated 10/1/2026

HEALTH PRECAUTIONS – Face masks are now optional for everyone. However, we strongly recommend that if you are not vaccinated or have a compromised immune system, that you continue to wear a face mask. Please let us know if you prefer that your service provider wear a face mask. If you do not feel well or if you have been exposed to someone with a suspected  contagious illness, please cancel or reschedule your appointment ASAP. We know how disappointing it is to hear that your appointment needs to be rescheduled or canceled due to your therapist’s illness — but the last thing we want to do is spread our germs to you. Thank you for understanding when we need to reschedule your appointment due to illness.

RECENT IMMUNIZATIONS – Did you just get a flu shot or other immunization? If so, you may want to wait at least 24 hours before getting a massage or facial. Please contact us ASAP if you need to reschedule for this reason. 

PAYMENT – We require a credit card on file (VISA, MasterCard, Discover) to hold an appointment for contact-less checkout. We will email your receipt for contact-less payment. Please confirm your payment information upon arrival. Cash and BMC Gift Certificates may also be used.

• TIPS – Please let us know BEFORE you check out if you would like to add gratuity. There is a $10 minimum purchase for credit cards transactions. Tips are always appreciated, but never expected. We believe that the best tip is for you to tell your family and friends about us — and for you to schedule appointments on a regular basis.
• INSURANCE COVERAGE – We do not bill any insurance but we can provide a SERVICE RECEIPT upon request. If you have a health plan with a Health Savings Account (HSA) or Flexible Spending Account (FSA), you may want to look into whether you can use it to pay for your service.
• RETURN POLICY – GIFT CERTIFICATES are non-refundable and must be used before the expiration date listed. You may return most new, un-opened retail items within 60 days of purchase for a full refund via your original payment method. EXCLUSIONS: Please note that we cannot accept returns of clearance items nor open consumable products (e.g., food, beverages, supplements, personal care items, etc.).

SCENTED BODY PRODUCTS – In consideration of our staff and other guests that may have sensitivities to fragrance, please refrain from using heavily scented body products before your appointment. We may have aromatherapy sessions scheduled which may become compromised by heavy use of cologne or other products. (We use only natural essential oils for aromatherapy – never synthetic fragrances.)

WAITLIST – If you can’t find the appointment you’re looking for, we invite you to be added to our Waitlist. There may be a specific day or time, or maybe your favorite practitioner is not available. We will call you if the time opens. You are under no obligation to take the appointment if it doesn’t work for you. There may be more than one person on the list for that time, so we will start by calling the one that’s been waiting longest. If we don’t reach you directly, we will attempt to reach the next person. Whoever answers or calls back first gets the appointment.

REVIEWS – If you have a positive experience with us, please take a minute to leave a review on our web site. We also invite you to leave a review on Google. If you have any negative experience or if you have concerns about the service you received please contact the owners (Jan or Mary) directly. We want to know ASAP so that we have the opportunity to make it right. Your experience is important to us and your input helps us improve.

TO NON-ENGLISH SPEAKING FRIENDS – We would love to work with you but language barriers can be a significant obstacle. This can lead to misunderstandings, confusion, and even conflicts. If you do not speak English, you must have someone accompany you who can translate important information about our service options and policies to ensure that language barriers are not a hindrance to communication.

Failure to do so may result in decreased service time, as we will need to spend time trying to understand each other – or even ultimately result in the cancellation of your service, with 50% payment required. Please take this seriously and come prepared to ensure a relaxing smooth, and efficient service experience.

There are several ways to overcome language barriers, such as using translation tools (e.g., Google Translate). In addition, DESKTOP visitors to our website (www.BodyworksMassageCenter.com) can easily select their preferred language from the options available on the upper left side of our homepage and instantly have the information translated. However, it’s important to note that links that redirect visitors to external websites will not be translated.

ZERO TOLERANCE POLICY For Guests & Employees  Revised August 2026

We are committed to providing a safe, respectful, and professional space for everyone. We appreciate your respect and cooperation in helping us maintain this environment for our guests and staff. Inappropriate, abusive, threatening, harassing, discriminatory, sexually suggestive, or otherwise disrespectful comments, gestures, or behavior by guests or employees will not be tolerated. Violation of this policy may result in one or more of the following, at the sole discretion of management:

• Immediate termination of service, with full payment required.

• Notification of law enforcement when appropriate.