Company Info & Policy
CANCELLATION POLICY – We require 24-HOURS NOTICE to cancel or reschedule an appointment. Failure to honor this policy will result in a CANCELLATION FEE of 50% of the value of your service — as well as require a 50% deposit for future appointments. Neglecting to call us to cancel an appointment will result in a NO SHOW FEE of 100% of the value of your service, payable before any future appointment can be booked — as well as require 50% deposit for all future appointments. A CREDIT CARD on file is required to HOLD all appointments. A 50% DEPOSIT is required for all appointments booked online. A 50% DEPOSIT may also be required for group, couples and other select appointments.
RECENT IMMUNIZATIONS – Did you just get a COVID vaccine/booster, flu shot, or other immunization? If so, please wait at least 24 hours before getting a massage or facial. Please contact us ASAP if you need to reschedule for this reason.
HEALTH PRECAUTIONS – Face masks are now optional for everyone. However, we strongly recommend that if you are not vaccinated or have a compromised immune system, that you continue to wear a face mask. Please let us know if you prefer that your service provider wear a face mask. If you do not feel well or if you have been exposed to someone with suspected COVID or other contagious illness, please cancel or reschedule your appointment ASAP. We know how disappointing it is to hear that your appointment needs to be rescheduled or canceled due to your therapist’s illness — but the last thing we want to do is spread our germs to you. Thank you for understanding when we need to reschedule your appointment due to illness.
ARRIVAL – Please arrive 15 min. before your scheduled appointment and come in immediately upon arrival — we are no longer doing check-in via text. This will allow time to complete intake forms, select aromatherapy, use rest room, etc. If this is your first visit (or if it’s been a while since your last visit), please download and complete your intake form prior to arrival and bring it with you. You can download your MASSAGE INTAKE or FACIAL INTAKE form and bring it with you to your appointment.
LATE ARRIVAL – We understand that delays may occur that are beyond your control, but please call and let us know as quickly as possible. We will not be able to extend your service time if it impacts the therapist’s schedule. If you do not call to let us know that you have an emergency or are running late, we consider you a “no show”. If you are more than 10 min. late, your treatment time will be reduced and you will be charged the full amount of your service.
PAYMENT – We require a credit card on file (VISA, MasterCard, Discover) to hold an appointment for contact-less checkout. We will email your receipt for contact-less payment. Please confirm your payment information upon arrival. Cash and BMC Gift Certificates may also be used.
TIPS – Please let us know BEFORE you check out if you would like to add gratuity. There is a $10 minimum purchase for credit cards transactions. Tips are always appreciated, but never expected. We believe that the best tip is for you to tell your family and friends about us — and for you to schedule appointments on a regular basis.
INTAKE FORMS – If this is your first time working with us or if it has been a while and you need to update your contact information and / or medical considerations, please download and complete our Intake Form to bring with you. We have two Intake Forms that you may need to download, one for MASSAGE and one for FACIALS. If you are unable to complete your form ahead of time, please arrive 15 min. early to complete it here so that your scheduled treatment can start on time.
INSURANCE COVERAGE – We do not bill any insurance but we can provide a service receipt upon request. If you have a health plan with a Health Savings Account (HSA) or Flexible Spending Account (FSA), you may want to look into whether you can use it to pay for your service.
GIFT CERTIFICATES – Gift Certificates are non-refundable and are active for five (5) years after date of issue. However, if you call before the expiration date and we can’t get you in, we will make an exception if you book that day (for a future date). Only active gift certificates with a bar code can be used to purchase retail.
ZERO TOLERANCE POLICY – We have zero tolerance for inappropriate behavior of clients or guests. This includes but is not limited to rude or hostile behavior to staff or other guests, as well as sexual, racial, or politically inappropriate comments, questions, or actions. Full payment will be required, and we will ask you to leave our premises. Local law enforcement will be notified if necessary.
WAITLIST – If you can’t find the appointment you’re looking for, we invite you to be added to our Waitlist. There may be a specific day or time, or maybe your favorite practitioner is not available. We will call you if the time opens. You are under no obligation to take the appointment if it doesn’t work for you. There may be more than one person on the list for that time, so we will start by calling the one that’s been waiting longest. If we don’t reach you directly, we will attempt to reach the next person. Whoever answers or calls back first gets the appointment.
REVIEWS – If you have a positive experience with us, please take a minute to leave a review on our web site. We also invite you to leave a review on Google. If you have any negative experience or if you have concerns about the service you received please contact the owners (Jan or Mary) directly. We want to know ASAP so that we have the opportunity to make it right. Your experience is important to us and your input helps us improve.
QUESTIONS OR CONCERNS? Contact us at support@BodyworksMassageCenter.com or call 301-745-6490