Company Info & Policy
Important Information & Policies
APPOINTMENT POLICY:
- By appointment only: Most services require a 50% deposit at the time of booking.
- Card on file: A valid Visa, MasterCard, or Discover is required to secure appointments. This information is kept secure and only seen by our credit card processing partners. Once it is entered we can only see the last four digits of your card number.
NO SHOW & LATE CANCEL POLICY:
- Arrivals: Please give us a call at least 15 minutes before your appointment if you expect to be late. We do our best to adjust, though late arrivals may shorten your session with full payment required.
- Cancellations: We kindly ask for at least 24 hours notice if you need to cancel. Appointments canceled with less notice may be subject to a 50% late cancellation fee.
- No-Shows: Missed appointments without prior notice will be charged 100% of the service fee.
- Fees: Cancellation fees must be settled before booking future appointments. Thank you for your understanding.
CREATING SAFE SPACE – We are dedicated to offering a peaceful, respectful environment for all. Any inappropriate or disruptive behavior (including sexual, racial, political, or hostile comments) will result in the immediate end of the session with full payment required and may result in being permanently restricted from future services. Law enforcement may be contacted if necessary.
INTAKE FORMS – If this is your first time working with us or if it has been a while and you need to update your contact information and / or medical considerations, please download and complete our Intake Form to bring with you. We have two Intake Forms that you may need to download, one for MASSAGE and one for FACIALS. If you are unable to complete your form ahead of time, please arrive 15 min. early to complete it here so that your scheduled treatment can start on time.
HEALTH PRECAUTIONS – Face masks are now optional for everyone. However, we strongly recommend that if you are not vaccinated or have a compromised immune system, that you continue to wear a face mask. Please let us know if you prefer that your service provider wear a face mask. If you do not feel well or if you have been exposed to someone with suspected COVID or other contagious illness, please cancel or reschedule your appointment ASAP. We know how disappointing it is to hear that your appointment needs to be rescheduled or canceled due to your therapist’s illness — but the last thing we want to do is spread our germs to you. Thank you for understanding when we need to reschedule your appointment due to illness.
RECENT IMMUNIZATIONS – Did you just get a COVID vaccine/booster, flu shot, or other immunization? If so, please wait at least 24 hours before getting a massage or facial. Please contact us ASAP if you need to reschedule for this reason.
PAYMENT – We require a credit card on file (VISA, MasterCard, Discover) to hold an appointment for contact-less checkout. We will email your receipt for contact-less payment. Please confirm your payment information upon arrival. Cash and BMC Gift Certificates may also be used.
- TIPS – Please let us know BEFORE you check out if you would like to add gratuity. There is a $10 minimum purchase for credit cards transactions. Tips are always appreciated, but never expected. We believe that the best tip is for you to tell your family and friends about us — and for you to schedule appointments on a regular basis.
- INSURANCE COVERAGE – We do not bill any insurance but we can provide a service receipt upon request. If you have a health plan with a Health Savings Account (HSA) or Flexible Spending Account (FSA), you may want to look into whether you can use it to pay for your service.
- RETURN POLICY – GIFT CERTIFICATES are non-refundable and must be used before the expiration date listed. You may return most new, un-opened retail items within 60 days of purchase for a full refund via your original payment method. EXCLUSIONS: Please note that we cannot accept returns of clearance items nor open consumable products (e.g., food, beverages, supplements, personal care items, etc.).
SCENTED BODY PRODUCTS – In consideration of our staff and other guests that may have sensitivities to fragrance, please refrain from using heavily scented body products before your appointment. We may have aromatherapy sessions scheduled which may become compromised by heavy use of cologne or other products. (We use only natural essential oils for aromatherapy – never synthetic fragrances.)
WAITLIST – If you can’t find the appointment you’re looking for, we invite you to be added to our Waitlist. There may be a specific day or time, or maybe your favorite practitioner is not available. We will call you if the time opens. You are under no obligation to take the appointment if it doesn’t work for you. There may be more than one person on the list for that time, so we will start by calling the one that’s been waiting longest. If we don’t reach you directly, we will attempt to reach the next person. Whoever answers or calls back first gets the appointment.
REVIEWS – If you have a positive experience with us, please take a minute to leave a review on our web site. We also invite you to leave a review on Google. If you have any negative experience or if you have concerns about the service you received please contact the owners (Jan or Mary) directly. We want to know ASAP so that we have the opportunity to make it right. Your experience is important to us and your input helps us improve.
TO NON-ENGLISH SPEAKING FRIENDS – We would love to work with you but language barriers can be a significant obstacle. This can lead to misunderstandings, confusion, and even conflicts. If you do not speak English, you must have someone accompany you who can translate important information about our service options and policies to ensure that language barriers are not a hindrance to communication.
Failure to do so may result in decreased service time, as we will need to spend time trying to understand each other – or even ultimately result in the cancellation of your service, with 50% payment required. Please take this seriously and come prepared to ensure a relaxing smooth, and efficient service experience.
There are several ways to overcome language barriers, such as using translation tools (e.g., Google Translate). In addition, DESKTOP visitors to our website (www.BodyworksMassageCenter.com) can easily select their preferred language from the options available on the upper left side of our homepage and instantly have the information translated. However, it’s important to note that links that redirect visitors to external websites will not be translated.
Bodyworks Massage Center (BMC) was established in 2000 by licensed massage therapists Jan Borell and Mary Nye-Borell. In September 2018 we relocated to a much larger and modern facility in the North Pointe Shopping Centre, about one mile north of our previous location (of 18 years) on Pennsylvania Ave.